Contact: ​

We encourage you to browse documentation guide before reaching out to us. If you have pre-sales or technical questions please do kindly feel free to contact us.

Pre-Sales Questions ​

If you have any pre-sales related questions, write us at contact@creamcode.org. We will get back to you as soon as possible.

Technical Support Questions ​

We might also need following information to help you better:

• WordPress debug system information.
• Your purchase code. You can find your purchase code in your invoice email.
• Brief description of the issue along with screenshots.

Here's how you can retrieve the WordPress debug system information.

• Go to Dashboard > Tools > Site Health > Info tab.
• Click on the Copy system info to clipboard button.
• Create a text file and paste the copied system info.
• Save the file as system-info.txt.

While sending the email, please attach the system-info.txt file as attachment so that we can help you better. Here's the sample of email template:

Subject: Go Cart Support - <Your issue>

Email body:
Hi support,

My purchase code is: <Your purchase code> and I am facing the following issue:

<Describe the issue>
<Screenshots>

I have attached the system info file for your reference.

Thanks,
<Your name>

Subject: Go Cart Support - <Your issue>

Email body:
Hi support,

My purchase code is: <Your purchase code> and I am facing the following issue:

<Describe the issue>
<Screenshots>

I have attached the system info file for your reference.

Thanks,
<Your name>

Once you are ready with the above information, please send an email to contact@creamcode.org. We will get back to you as soon as possible 😉